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Website Maintenance – E-Commerce

Updating and maintaining your eCommerce website is an important yet overlooked task. Regular maintenance of your eCommerce website will make it secure, load faster, and gives a trouble free browsing experience for users.
Unfortunately, many ignore eCommerce website maintenance and run into massive problems later on. When problems arise in an eCommerce website, it can be devastating because you’ll lose customers.
So keeping your eCommerce website well maintained should be on the top of your to-do list.

The following services are included in our monthly maintenance:

Secure Back ups

3Moons Online will create a complete backup of your website every 28 days. All such backups will be stored in a secure local server.

Script/Program Updates

You will be provided a list of all updates done.

Re-check links on your website

Your user will click on a link hoping to find out more information. If the 404 page pops up, it will annoy the user and they may even move on to another website to get information or buy a product. It is always good to a weekly check to find out if all the internal and external links are working properly.

Review your contact information

Double check all your contact details- email address, telephone number, and physical address.

Update website terms and conditions, privacy policy, and disclaimers. And make sure all the forms in your website are working properly.

Review website SEO

SEO is based on your package type, Please read here to view what your SEO entails: SEO

2Website Monitoring

3Moons Online will monitor your site for any security breach and outages all the time. We will notify [Client Company] of any website issues within 1 hour of the initial occurrence and we will resolve those issues as quickly as possible. The actual resolution time for website maintenance issues, including such security breaches and outages, will vary depending on the specific parameters of each issue.

Error Logs Checking and clean up if necessary

Why this: With each new version, PHP becomes a better and more professional tool, but generally it also becomes stricter at checking for errors in the code. While this is mostly a good thing, it does mean that most sites tend to generate a lot of “Notices” and “Warnings”.

The main concern is that the error logs don’t fill up to the point where they break the site – which is surprisingly common. This can break the site either if you run out of disk space or if the log gets to a size that PHP can’t open it anymore, which can be quite small on some servers.

Disk Space checking

Why this: Your website uses space on the web server just like files do on your computer and it’s important this never gets too high. Unlike your computer though, warning messages probably won’t pop up telling you that disk space is low and the first you’ll know about the issue is your site disappears. But if you haven’t uploaded any new product images this can’t happen right? Wrong! Lots of things could push the disk space over, including the error logs mentioned above, backups running at set times, or session files which are generated as people browse the site. It’s also sometimes the case that email is counted towards the limit

We’d recommend only using 50% of the available space in case a backup runs. If you leave 50% free, even a full backup should be compressed enough to easily fit in to that space before being removed, assuming your backup service also removes the old backup files of course.

Bandwidth

Why this: Bandwidth is the amount of data your server has sent and received, usually measured per calendar month and in MB or GB. You never know when you might get a spike in traffic, if a popular site links to one of your products for example, so it’s best to have half your bandwidth left at the end of the month.

If it’s looking like it’ll be close, then the best thing is probably to upgrade sooner rather than later as most hosts will simply cut your site off when you hit the limit.

SSL Certificate

Why this: If your SSL Certificate expires, this is also likely to take your site down and/or pop up lots of scary looking error messages. So it’s always good to know when it’s about to expire.

Server IP Change checks

Sometimes (although rarely) your host may need to change your IP address.

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